Questions & Answers

No it can´t. You always have to sign the letter with your name. If you don´t give us your name we will use the one that will be on the invoice.

Sorry no, the font used for text imitates hand writing and thus no emoticons are possible.

One small stamp in the upright corner. One air stamp. Please see here.

The stamp is already set and depends on what the Czech post office issues. However it will always be a stamp made in Czech Republic with Czech design.

Each stationary has different maximum of characters it all depends on the design. You will see how many characters is left when you start to write a letter. You can write up to 4 pages.

A letter over 4 pages long would be too thick and heavy.

Yes. We accept orders from anywhere in the world and send to any address in the world.

Yes you can choose the day the letter will be handed to the post office but please be aware that letters are posted by the next business day. Letters submitted on Friday-Sunday will be mailed on the following Monday. Whenever the Post office is closed during national bank holidays the letter will be sent on the following business day. Unfortunately, you can´t choose the day the letter will be received as we can´t guarantee the exact delivery date being entirely in the hands of the post office.

From Czech Republic, Europe.

Mandatory fields are: Name, surname, street name, house or apartment number, city, postal/zip code, country.

In case your letter is returned to Back to letters, it can mean that the address was no correct, the post office could not identify the address provided or your recipient does not have a proper post box. Since you provide the return address the letter will be returned to you with a general post office explanation as to why it was returned.

No. Once a letter is in the possession of the postal service we have no control over the delivery. We can´t guarantee any delivery date.

Please contact us and we will deal individually with every case. But we recommend waiting between one to two weeks before contacting us. Some countries may take longer to deliver the letter.

We do not offer tracking, Certified Mail and Registered Mail.

A:You can track the status of your order in your Mailbox. Letters written and uploaded are saved in “Draft” status. You can amend, change or delete letters in Draft status. Once you submit a letter for payment, the letter goes “In Production” status. At this point you cannot change or delete the letter. It is currently being printed and prepared for mailing. Once your letters are delivered to the post office and mailed, the status will change to “Mailed”.

Yes. Mail A Letter places the highest priority on security. The Mail A Letter server implements 128bit-SSL-certificate encryption for the transmissions between your computer and the server. This technique is used for bank transfers and is considered the safest on the market. You can recognize the secure server by the https:// designation in the address line and by the padlock symbol in the symbol line of your browser. Once a letter is posted it is secure as any other letter trusted to the United States Post Office. See the USPS policy at: http://www.usps.com/privacyoffice/faqs.htm.

We take your privacy very seriously and we do not sell or distribute any information which goes through our system. All information included in and pertaining to the letters is kept on a secure server. Visit our Privacy Statement page for complete details.